Joshua Bennett – Level 3 Infrastructure Technician apprentice at Huntswood

“So many of my tasks on the job tie in with what I’m learning in the apprenticeship.”

What would you say to someone considering an apprenticeship?

“To prospective apprentices, I would say don’t worry if you don’t come from a background of IT A Levels and GCSEs; I didn’t have any IT qualifications before I started. If you are willing to learn and enthusiastic in your job, the apprenticeship would be great for you!”

What does your job involve?

“I’m a senior service desk technician—we are the first port of call for about 2,000 end users and are responsible for deploying and managing all end user hardware.

It’s a really varied environment that uses lots of different technologies, so no day is the same. There’s a really positive vibe to our workforce; the freedom to use your own initiative and drive to pick up new skills and gain new qualifications has allowed me to develop and upskill at a faster pace, which is great.”

Can you describe your experience of learning with The ATP?

The lessons with The ATP have been really fun and it’s great to have a more academic, holistic understanding of the things that I am working on in the job. There are lots of ‘ahh’ moments in the sessions, where what we are taught ties in with something I have been working on in the job.

I come away feeling that I understand, not just what things do, but why they work the way they do. The apprenticeship has given me a better understanding of the things that I do on a day-to-day basis.

I am a lot more confident in my job and I’m more likely to volunteer to get stuck into new things, now that I feel I’m getting a better grasp of how things work. I’m certainly taking on more responsibilities as I’m progressing and I am being trusted with more permissions.”


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